At HV Innovation Group Ltd, we specialise in the design and production of volunteer guides and handbooks for museums, heritage sites, parks, local authorities, and community organisations.

Whether you're refreshing a legacy document or starting from scratch, our service is designed to deliver clear, inclusive, and cost-efficient handbooks that meet today’s standards in accessibility, health and safety, and digital engagement.

We’ve worked with heritage sites and organisations to create practical, engaging volunteer guides that are:

• Easy to read and understand as well as visually appealing and professionally designed
   
• Built to reflect the values, policies, and volunteer culture of each organisation
   
• Adaptable for online, print, and digital formats

• Deliverable as handbooks, video presentations, apps and training courses
   

Our handbooks aren’t just pretty documents — they’re working tools that support volunteer recruitment, induction, and retention.

Every guide project is led by an experienced consultant and supported by a robust project management system. We ensure:

• Clear timelines and responsibilities
   
• Collaborative content development
   
• Efficient communication with your team
   
• Rapid turnaround where needed
   

We bring the same discipline to a small museum as we do to a large council department — with equal attention to detail and care.

We offer full production in both English and Cymraeg (Welsh), as well as support for:

• Reading accessibility and plain English
   
• Inclusive language and representation
   
• Visual layout best practices for neurodiverse readers
   
• Compliance with your own EDI or public sector language policies
   

We understand the regulatory and safety environment heritage sites work in and have seasoned H&S advisors in our team.  Our guides can include sections on:

• Risk management and safe volunteering practices
   
• Safeguarding and lone working
   
• Manual handling and site-specific training
   
• Links to your policies and procedures